Contact and support

Active hours

Customer support and assistance is active from Tuesdays to Saturdays, all day from 10:00 to 18:00, by using these options:

• Phone: +39 02 89 073 293
• Chat: (click on the box at the bottom right) 
• Email: info@graad.eu

Assistance

Our assistance service is available to everyone. We are at your disposal to answer any kind of question relative to our services. In particular you can contact us to get help on:

• doubts and questions about trading cards
• how our service generally works and what it's aimed at
• what you can get certified with Graad
• how to proceed to place an order on the website 
• how to clear potential doubts while filling in the form
• service time, dispatch and return shipment options
• how to proceed to prepare the shipment to send us

Customer support

Customer support is available to all those who have placed an order. We're at your disposal to give you:

• support with the order process (before, during, after)
• solutions to shipment irregularities (package check)
• information on the status of placed orders
• tracking of return shipments
• suspended orders due to non-authenticity or other certification problems

Our store in Milan

for package delivery and pickup

At the moment GRAAD is working together with the store Pianeta Hobby in Milan, whose owner, Daniele Sarriano, is also our head expert and certification supervisor. Those who have placed an order selecting in person delivery and/or pickup can bring and pick up their packages from Tuesdays to Saturdays from 10:00 to 18:00 all day, at the following address

Via Ruggero Leoncavallo n°15,

20131 - MILANO