Contact and support

Active hours

Customer support and assistance is active from Tuesdays to Saturdays, all day from 10:00 to 18:00, by using these options:

  • Phone: +39 02 89 073 293
  • Chat: (click on the box at the bottom right) 
  • Email:



Our assistance service is available to everyone. We are at your disposal to answer any kind of question relative to our services. In particular you can contact us to get help on:

  • doubts and questions about trading cards
  • how our service generally works and what it's aimed at
  • what you can get certified with Graad
  • how to proceed to place an order on the website 
  • how to clear potential doubts while filling in the form
  • service time, dispatch and return shipment options
  • how to proceed to prepare the shipment to send us


Customer support

Customer support is available to all those who have placed an order. We're at your disposal to give you:

  • support with the order process (before, during, after)
  • solutions to shipment irregularities (package check)
  • information on the status of placed orders
  • tracking of return shipments
  • suspended orders due to non-authenticity or other certification problems


Our store in Milan

for package delivery and pickup

We have also opened an official point of sale (flagstore) in Milan. Those who have placed an order selecting in person delivery and/or pickup can bring and pick up their packages from Tuesdays to Saturdays from 10:00 to 18:00 all day, at the following address

Via Ruggero Leoncavallo n°15,

20131 - MILANO



Compila il form sottostante per inviarci una comunicazione diretta.

Contact us for information and assistance!
Here are our channels

Our customer service is at your disposal from Tuesday to Saturday, from 10 a.m. to 6 p.m., via one of the following channels:

02 89 073 293

Dial the number to speak to a member of staff

Write to us for information or if you have any questions


You can also communicate with us live via chat


Stay in touch and keep up to date with all the news;

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