All our services dedicated to collectors and relative prices
Grade Authority and Authentication Division - GRAAD - is a new certification authority of authenticity and qualitative evaluation specific for trading cards simple, cheap, quick. It offers to collectors two services based on scientific tools and methods, mathematical criteria and objective parameters, rigorous procedural guidelines, to guarantee you the highest evaluation reliability.
CERTIFY AUTHENTICITY AND PROTECT YOUR CARDS
The Authentication service is a certification of the authenticity of the card. The card is provided with its printed and digital certificate, finally as protection it is encapsulated in a plastic polycarbonate case.
To use our service you'll only need to fill in an online order via the order page
The form to fill in is designed to update the cost in real time while completing it. You choose the level of service (Standard or Digital or Authenticity), set the speed of the service, decide whether you want a courier for the dispatch and/or the return shipment, choose the potential transport insurance, finally start filling in the list of the cards that you want to certificate. For each card you can indicate some options (certificate language, minimum grade, authentication only, notes).
When you have finished the list of cards, enter the shipping information and the payment method and that's it! We recommend that you register before placing your order and fill in your profile data in the reserved area, so that during the order the fields will be pre-filled and you will not have to enter them every time.
At the end of payment your order will be activated and the package ready to leave. For additional details we advise you to consult also the instructions page.
The system calculates a basic price per card which varies according to the quantity of certificates requested in the same order and the speed of the service. When the number of cards in your order reaches a different price range, the automatic calculator in the order page summary box will automatically update showing the new total.
The processing and delivery time relates to the entire order and is expressed in terms of working days (5 days a week).
Standard da eliminare QNT 15 days 10 days 5 days 1 day same day 1-9 18,00 € 23,00 € 30,00 € 40,00 € 50,00 € 10 - 30 17,00 € 21,72 € 28,33 € 37,78 € 47,22 € 31 - ∞ 15,00 € 19,16 € 25,00 € 33,34 € 41,67 € Digital da eliminare QNT 15 days 10 days 5 days 1 day same day 1-1 50,00 € 60,00 € 75,00 € 100,00 € 150,00 € 2 - 5 45,00 € 54,00 € 67,50 € 90,00 € 135,00 € 6 - ∞ 40,00 € 48,00 € 60,00 € 80,00 € 120,00 € Authentication da eliminare QNT 15 days 10 days 5 days 1 day same day 1-9 12,00 € 16,00 € 21,00 € 24,00 € 30,00 € 10 - 30 11,00 € 14,67 € 19,26 € 22,01 € 27,51 € 31 - ∞ 10,00 € 13,33 € 17,50 € 20,00 € 25,00 €
By using the option you can find in the online request form you may choose to accelerate your order's processing time by adding an extra charge per card. Just like base price, this extra charge too has a lower amount for quantitatively high orders. In this case as well the automatic calculator of the request form will update showing the new total.
While placing your order you may choose whether to include or not the dispatch and the return shipment, each one is independent and optional. You may then place the order according to your needs. For each country there is a fixed cost that depends on the country.
Dispatch: you may deliver your package directly at our store in Milan or you may request a courier which will come and pickup your cards all over Italy and Europe. At the end of the order please call support to arrange day and time of pickup. Contact support on +39 02 87 393 016.
Return: you may come and pickup your package at our store or you may request that the package is delivered by courier in Italy or Europe.
Shipping to Milan with your courier: if you prefer to use your own courier, just do not place the shipment in the order, then at the end of the order print the PDF label and attach it to the package, on the label there is the address (GRAAD at Pianeta Hobby - Via Ruggero Leoncavallo n ° 15, 20131 - MILAN), so you can arrange to have the package delivered to us.
IMPORTANT: remember to inform the courier that the package must be delivered from Tuesday to Saturday from 10:00 to 19:00 (10 AM to 7 PM)
IMPORTANT : remember that we cannot make collections at post offices so avoid Poste because if you leave the notification of stock we will not be able to collect the package and you will not be able to unlock it over the phone with the post office but you will have to go in person to unlock the package.
At the beginning of 2021 we entered into a contract for the insurance of parcels transported by our courier. We used to use ALL in by GLS, but the courier never gave an official and written certainty that the insurance coverage would really cover the "collectible" type. For this we have entered into a contract with absolute certainty (black on white) regarding the coverage of "collectible items" (cards, boxes, packets, stickers, etc). In case of loss, theft or damage during transport, the package will be refunded without quibbles or loopholes.
Insured shipping (optional) has a cost that varies according to the country and the value of the package you want to insure. There are 3 standard options (insured value € 1000, € 2000, € 3000) and then there is the option for packages with a value above € 3000, up to a maximum of € 30,000, with a cost equal to 1% of the insured value.
The additional cost for insurance is calculated each way and exclusively for packages transported by our courier. So if you have selected the round trip shipping and add the insurance service, it will have the price of 10 € (5 € x 2 legs). The insured shipping covers any inconvenience during transport and relates to a maximum of € 30.000 of fully insured value (value of the package, not of the single card).
To contact support, call the number 02 87 393 016.
There is no available refund for cards which should turn out to be fake. It is in fact important to underline that the essential part of the service, both standard and digital, is indeed to certify the authenticity of the card. The cards which should turn out to be fake will be rejected and sent back to their owner without being encapsulated in our protective cases and without obtaining a certificate. The certificate itself is in fact synonym for authenticity of the card.
Nonetheless, to meet all our clients' needs, we can
Cards which should turn out to be genuine but altered (see more details about “altered genuine” on the page Certifiable cards) will be given an authenticity certificate (AU-AL), but GR.A.AD will not issue a quality grade (from 1 to 10) nor potential bonuses coming with the digital grading. In this case as well there is no refund available.
Our online request form allows you to check the option “encapsulate if altered”, that is to choose whether to have the card sealed in a case or not if an alteration should be found. If you choose to check the option, the card will be encapsulated with the label “AA” that is “authentic-altered” and so its authenticity will be certified.
By selecting the option “minimum grade” you may also indicate that you want the card to be encapsulated and be given an authenticity certificate only if the final grade is equal or higher than the number you indicate as minimum grade. If the card obtained a lower grade than what you expected as “minimum” it will not be encapsulated, and it will be sent to you in the return shipment package.
There is no refund of the cost of the service but in the case of an order with many cards below the minimum (and for which a minimum rating of 6 or lower has been requested) we are available to provide a discount voucher. In that case, upon return of the package, write to us to request a discount coupon. Clearly, there is no refund for orders with cards with a minimum rating of 7 or higher. It is in fact an eye on new and inexperienced collectors who send cards hoping for marks higher than or equal to 6 but receive lower marks due to their lack of experience.
By selecting the option "No grade" you may also indicate to encapsulate the card in a case certifying its authenticity only without giving a qualitative evaluation grade. In this case, instead of the grade, the label AU (authentic) will be printed on the certificate. If the card is signed the label AU-SG will be printed (authentic signature).
The insurance included in the service offered by GRAAD is equal to a value of 50.000€ in total, valid for any damage, loss, theft of one or more cards in a package during the time it stays at our processing lab. If you place an order with a total value higher (sum of the values of the single cards) than 50.000 euros, we will be able to arrange a specific insurance. Please contact support.
The insurance included in the service is not to be confused with the insured shipment, which is instead optional for an order and it is valid for damages, thefts, or loss during the transport of the package. The package is under the courier's total responsibility during transport.
VAT code owners who are interested in affiliations may write to us by email at firstname.lastname@example.org to get information about prices and how we manage our affiliation program.
Our customer service is at your disposal from Tuesday to Saturday, from 10 a.m. to 7 p.m., via one of the following channels: